Facebook video playback problem

[hozzeyn]

Hi me and my wife have xperia z1 and z1 compact. When playing videos on Facebook we both see videos interrupted. It starts to play for a few seconds then gives an error and stops. On seldom occasions only it plays the whole video. I took a screenshot to upload but I don't know how to upload it here.

[Johan]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

If this only happens with Facebook videos I suggest that you try to clear data for the Facebook app and log in again.

Settings > App's > Facebook > Clear data.

Go to the Facebook app again and log in and check if you still experience this.

[ChrisR]

Hi, I had the same problem, coming up with an error playing videos on my z1 and z tablet! Cleared data and so far no errors, haven't tried on tablet yet though.

Will post again if still not working!

Thanks

[ChrisR]

No, it has helped but the problem is still there!

[Johan]

Could you please send me your details in a PM, and I will forward this.

Make a relevant topic and include the following.

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[Redjunior]

it happens to me also

but only when im using wifi

it plays for little time and then suddenly stops 

but no problems when im using mobile data

[Alexdnatel]

Easy fix... clear your cache before playing videos on FB. Download a free Cache cleaner or similar software at Google Play..

[Giordi]

Hi.

I've a problem with playing videos on Facebook with my Z1. If I will play a video with Wifi, so everything works without problems. But if i will play videos with my Mobile Data, then the video will not play and I receive an error message "Cannot play video", "unknow error".

What can be the problem? Any ideas?

Thank you for your help!

Adriano

[Sam]

@Giordi - in your case there could be a couple of reasons, however as a first step can you check to what letter/letter and number you have above the two arrows next to your signal bar when trying to stream this content?

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[Giordi]

I've 4G... Could it be, that another program disturbe the facebook app to playing videos?