experia z1 phantom key pressing

[shuffmuff]

Hi, i have juist bought a sony experia z1, and the phone keeps pressing buttons on its own and dialing numbers, calling people etc, am sure the screen needs calibrated or something, is this a common problem with a coommen fix or something more serious?, your help is greatly appreciated, thanks

[Uliwooly]

@shuffmuff

Does your phone has a protective film, glass and/or case?

Do you experience the same in >>> safe mode ?

[shuffmuff]

hi, yes when i bought it the lady says it has some kind of protective layer on the screen, thanks

[shuffmuff]

i will try in safe mode later when i have more time

[Uliwooly]

@shuffmuff

if you encounter the same while on >>> safe mode then remove the film and report back. 

[shuffmuff]

my partner removed the screen today while i was at work, she is using the phone. she has said that since removing the screen it has been fine, i will keep an eye on it though and will message on here afer a couple of days to see if the problem has gone completly, thanks

[Uliwooly]

@shuffmuff

Great to hear that, you might want to buy a different screen protector. 

[shuffmuff]

i still need to try it in safe mode, my partner says it still happens but only every now and then, not as much as before but it still happens, i will try in safe mode and come back with how it performs, thanks

[shuffmuff1]

hi, so after a few weeks of using the phone, i can confirm that in safe mode the screen works perfect, but otherwise when messaging or using keypad to phone out it is pressing buttons etc, what shall i do?, is there any software i can use to change setting or do i have to hard reset the phone cos a dodgy program is causing this issue, all help i most appreciated, thanks