expera z3 dual sim mobile data connection issues and sim

[Jonnoo]

Hi

I have the xeperia z3 dual sim on 3 in the uk. for some reason i can no longer get mobile data. i have checked with the newtwork and everything is fine, I've even check teh sim in another phone. 

I have done everythingteh forums sugest and it stsill not working. when i go to internet seeting, it asks  me to insert the sim but teh sim is already in and showing and is active.

Any advise or help on this would be great recived.

J 

[Qatrium]

If the phone asks you to insert SIM while it's already there, I suggest that you try to get a replacement SIM from your carrier.

[Jonnoo]

i Thanks for yoru reply

I've checked the sim in another phone and it works fine.

I've just gone to the internet setting on teh phone and it says that i need to insert a sim, but the phone can see it as it show up on the status bar.

[Qatrium]

Then you can try Phone Repair via PC Companion or Mac Sony Bridge.

[Jonnoo]

Thanks for the reply, I've tried that still teh same 

Many thanks 

[Jake-SonyXperia]

Hi Jonnoo, 

Welcome to the community,

Even though the SIM works in another device, this does not mean that the SIM will work in your device. I do still suggest trying an alternative SIM in the Z3 device first.

Let us know how you get on.