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EU GUARANTEE FOR AN HARDWARE PROBLEM

davide_xperia
Visitor

EU GUARANTEE FOR AN HARDWARE PROBLEM

Hi,

My Xperia z1 is very good, except in one thing.
It has a vibration issue: sometimes instead of vibrate it produce a sort of squeak. I tried a reset ecc but nothing changed. I think it s an hardware problem.
Now, I ve purchased my phone online, in an Italian store ( I live in Italy Turin), with the EU guarantee.
What I have to do? How can I send it to guarantee? Is there a Sony service center near Turin?

Thank you!
2 REPLIES 2
Hampus
Champion

My suggestion is that you contact your local support team to get information regarding nearest service center and how you should proceed in this case:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

davide_xperia
Visitor

That you!

I ve already sent an email regarding my case.
I ll wait for an answer...

Thanks again