Error on incoming call

[abhi_draroszid]

Dear Folks,

I get the error (refer screenshot) when I receive an incoming call. I am forced to click on "OK" button, network signal goes down and comes back after 5 seconds.

How often do I encounter?

This doesn't happen on every incoming calls or any particular phone contact caller. The error thrown is very random, roughly once in 3 days.

Behaviour after the error is encountered?

It behaves normal.

You may need to refer the About Phone.png. Let me know on how to go about in troubleshooting this issue.

Thanks,

Abhishek

[Johan]

I suggest that you try to run a software reinstall using SUS.

http://www.sonymobile.com/gb/tools/update-service/

If the problem still remains you should contact your local support team, to have the phone examined and fixed at an repair center.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/