Join now - be part of our community!

earphones missing

jaross
Visitor

earphones missing

Hi there! 

i just bought my xperia Z1 Smiling_Face_with_Heart-eyes but while checking the box i was Anguished_Face no earphones!!!! Got the charger and nothing else Crying_Face
Can somebody tell me if i'm killing myself for nothing or there's a problem with my purchase Worried_Face

I read about a mess by O2 ad Sony sent earphones to people who didn't get it... 

i'm from mauritius and don't know how to proceed.. can somebody help plzzz? Thinking_Face

7 REPLIES 7
profile.country.GB.title
Uliwooly
Expert

Items in the box vary per region and/or operator/network. 

You can contact Sony

http://www.sonymobile.com/global-en/support/contact-us/

jaross
Visitor

strange.. a guy just told me he got the earphones.... has a warranty from the same firm as for mine.

Cant contact them... Mauritius isnt listed Angry_Face

profile.country.GB.title
Uliwooly
Expert

you should contact O2 and/or Sony, I would go with O2 as its a network branded phone

jaross
Visitor

it's not O2 but Orange for us. I'll check it tomorrow morning first thing..i've mailed Sony too. I don't think i'll appreciate my phone after dealing with so much disappointment... no accessories Face_with_Thermometer nothing... 

profile.country.GB.title
Uliwooly
Expert

That's a network issue, here in the US carriers/networks do the same thing, they (networks) want you to buy accessories from them, so they sell you only the phone and the charger, nothing else, some go even out of their way to get a different box with their logo and what not, again this seems to be your issue, carrier/network issue. 

jaross
Visitor

Seem's like i'll be having a great day tomorrow Face_with_stuck-out_Tongue thanks for your help Hugging_Face

profile.country.GB.title
Uliwooly
Expert

Anytime