Ear speaker not working

[MrYellow1]

Tried all the suggested fixes plugging in headphones etc but no joy..any other fixes for this?

[CameronT]

Hi @MrYellow,

Welcome to the community.

Can you please see if you have the diagnostics test option on your phone? You can usually find it under Settings > About Phone > Diagnostics.

If you do have it, please test the ear speaker.

[MrYellow1]

Thanks for the reply..I already tested it and it failed 

[CameronT]

@MrYellow,

Can you please do the same test in safe mode?

[MrYellow1]

same result unfortunately

[CameronT]

@MrYellow,

Hmm, it would seem like a hardware fault. You can try a software repair if you like to be sure it's nothing related to software, but I think it's best if you contact your local support team to arrange a repair. 

[MrYellow1]

will do, its such a pity...made the switch from Iphone 2 days ago only for this to happen

[Uliwooly]

@MrYellow

Is the device brand new? If it is just take it back to the store

[MrYellow1]

too bad i bought it in dubai airport

[MrYellow1]

SONY HAS NO INTERNATIONAL SUPPORT for their phones?! Are you kidding me? I have to courier the phone away and pay to have a latent defect fixed on this 2 day old phone. 

Please tell me you can offer me a better solution here Sony.