Ear Speaker non funtional

[Ameewartooth]

Hey everyone,

So the other day my phone (Xperia Z3) was working perfectly fine. I was able to hear people on phone calls and noise came from that speaker. The next day, the speaker was completely silent when i tried to talk to someone and the only way i could do this was by having speaker phone enabled so it would come out of the other speaker. Now i don't know about you, but it's a bit awkward out in public.

Firstly, i have had my screen replaced before, by a third party repairer who i have been to for all other phones, and when i got it back, the ear speaker was distorted if on the maximum volume when listening to music or watching videos, so i never have it on full volume. Unfortunately, because i went to a third party repairer, Vodafone will now have to charge me for the repairs so i want to try as many things as possible before i have to fork out a bunch of money to get it repaired.

I've restarted the phone but have not done anything else since the phone is only 3 months old and hasn't been backed up yet.

Can anyone suggest anything other than banging it on the counter (my boyfriend thinks it could be a loose connection).

Thanks!

[Jake-SonyXperia]

Hi Ameewartooth,

Welcome to the community.

This could possibly be a software based issue, try clearing the Smart Connect app.

Menu > Settings > Apps > All > Smart Connect > Clear Data.

If this does not work, try a safemode boot and let us know if the issue persists.

Safemode instructions

[Shivvifing]

I too am getting this problem, I think since the Android L update, or soon after.

I've tried resetting data on the Phone apps (I seem to have 2 for some reason) and on Smartconnect.

I've tried a factory data reset too.

Nothing seems to work.

On a call, the ear speaker doesn't work.

Headphones or bluetooth headset does.

The external speaker also works.

On diagnostic tests, the ear speaker works fine so it's not hardware.

I tried safe mode as your comment, but that didn't work either.

Any advice?