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Display white dots - reason for reclamation?

skrble
Visitor

Display white dots - reason for reclamation?

Hi all,

I would like to hear your opinion if this failure is a good reason for a returning the phone and wanting get this repaired. Thank You!

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11 REPLIES 11
Thommo
Genius

I'm confused - What exactly do you want to reclaim

skrble
Visitor

Thommo - can you see those white dots in the top left side? It is really annoying when watching films and definitely anithing acceptable from highest price range phone. My reason is simple, if Sony accepts this. I am really angried as this is in fact fourth faulty phone (I am adding a I never drop phones on the ground and my devices always look brand new, no matter how old they are, I really care about them a lot). Why keep I always getting faulty units?

Thommo
Genius

We aren't Sony employed so can't say yes or no about it been repaired etc all you can do is either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

skrble
Visitor

Thank you for a reply. I am tough not sure about the exact meaning of "inspecting" my device. What is it in fact? Will they check my phone and state if this kind of fault is/isn't worthy returning?

Thommo
Genius

Inspect means to look at - What they will or won't say is something no one here can answer I'm afraid to say

skrble
Visitor

Thommo - Thank you for useful info. I am gonna check it.

If anyone else had ever this issue, I will be glad to hear your story and the result (if Sony repaired that or not). Thank You all.

skrble
Visitor

Update: it is worse as I initially thought...

https://youtu.be/q-cPf_x1_I8

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Uliwooly
Expert

@skrble

Have you contacted your local Xperia care?

skrble
Visitor

I have, I am expecting their reply. Slightly_smiling_Face