Deteriorating Sony service standards, Mic problem , handset problem

[vikram116]

Dear Sir,

Good Morning! I am very disappointed with Sony  product and especially the service. My Sony Miro Set is not functioning after one month of purchase.  I have given my phone for repair at your authorized service center at Visakhapatnam, India on 28th Nov 2012. But till today (more than 26days), the phone is not ready for collection nor the service center is able to tell me when will my phone be repaired. The ticket ID is 12112800797 and Job No. W112112800797.

I bought the Sony Miro handphone as I need a smart phone to check email, surf net on the move and communicate with people with more convience. However, your lousy product and service has instead put me into more inconvience. I feel so handicapped without a smart phone. Now I am stuck in the situation whereby my phone has been retained for more than 26 and I have no idea how much longer do you need to repair my phone. The value of the phone also dropped day by day. By the time I can collect the phone (which I don't know when), I have no idea how much value it depreciated. I have made such a wrong choice in choosing Sony handphone.

I sincerely hope that you could expedite the repair and return me the handphone in working condition. Please also provide me with the email id of Sony General Manager for your repair division so that I can bring to his attention at the standards that his service personnel are maintaining.  Thank you!

Best Regards

Vikram

[vikram116]

Further to the above complaint, last week I called SONY Ecrission Customer Service @1800-3000-2800. They promised to return me the phone on today(26Dec). Today I called SONY Ericsson Customer Service @1800-3000-2800   who in turn diverted the call to SONY Ericsson repair center. The service personnel by the name of Anuj answered my call this morning at around 1130am and promised to call me back by 4pm as he was not able to reach his boss.

In turn again as usual SONY never delivers on its promise I had to call the repair center at 7:45pm and this time he want me to wait until 1st January. And when I asked him to connect to his superiors who can make decisions his answer was we do not connect to anyone after 6pm. This is a really lousy service from SONY and I recommend everyone not to ever buy SONY products as they can only promise that they will not deliver.

Enough is enough SONY should either refund me my money if they cannot repair the handset which they built. I am waiting for new excuses from SONY tomorrow.

Vikram

[vikram116]

Called Sony call center aagin at 940am. Sony customer service personnel Jyothi answered the call and this time she cannot connect to the repair center guys either Anuj or Lalith as they are still not in office and expected to reach office only at 1130am. Now we know why SONY cannot deliver. She promised to call back at 1130 so waiting for that call. Does SONY think we have no other work than chasing after them. I am still waiting to talk to Mohan Babu their regional head for Andhra Pradesh.

Story still continues.

Vikram

[vikram116]

Finally to my surprise got a call from Lalith from SONY who promised that Mohan Babu will call me in 2 hrs time.

[vikram116]

As usual the manager in charge(Mohan Babu, Head of Operation Manager for Andhra Pradesh) is so scared that don't even dare to answer my call neither he calls back.  Why does SONY needs an Head of Operation Manager (Andhra Pradesh) who can't even handle the customer but hiding awaying from customers.

I still yet to get the call from Mohan Babu as per Lalith's promise.  If Sony is not interested in providing quality products and service as per its brand in India than it should just not even sell and destroy its brand image.

[vikram116]

Yesterday evening when contacted the SONY customer center and the SONY service center in Visakhapatnam they promised to deliver the phone today morning. And as usual empty promises from sony and especially since there slogan is make beleive, they are only making the people believe in empty promises. The phone is not ready for collection and they want me to wait another one week.

Incompetency of sony personnel is at its peek. I am tierd of chasing after these incompetent people.

[vikram116]

Today got a lot of bullshit from the service center they were BS that the spare part that came to them to replace got problem. Can anyone guide me on how to get my phone from the clutches of the sony service center.

[Johan]

I'm sorry to read this. Please send me the following info in a PM and I will forward it to responsible for your market to have someone contact your about this.

Name:

Country:

Phone nr:

E-mail:

IMEI nr:

Work order nr: