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Detecting headphones, But none are connected - Xperia Z

stormy1
Visitor

Detecting headphones, But none are connected - Xperia Z

Well, Recently my phone recieved water damage. It was fine other than some marks under the LED screen whic are visible. The music worked fine, And so did the loudspeaker; But now it isn't. It's not the water, because I cleaned it myself and well; The light that indicates the headphones are connected are always on. Even after reboot, music still plays. What may the problem for this be? I still have 4 months left on my contract and have had it fixed multipul times! Help please, Thanks very much. 

8 REPLIES 8
Thommo
Genius

Sounds like the water ingress has damaged the headphone connection pins or something else making your phone think headphones are connected, all you can do is to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Phy
Legend
Legend

Try Clearing the SmartConnect data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the SmartConnect app.
5. Tap Force stop > Clear data.
6. Restart the phone
stormy1
Visitor

My phone is damaged though, I.e white line down screen. Doesn't that make it unfactored to a return? Since I was careless a few times. 

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Uliwooly
Expert

@stormy1

This looks promising 

http://www.reviveaphone.com/

stormy1
Visitor

I appreciate that... But I fixed the water, that's fine. I need to put headphones in to hear callers, And the device.. Well I've broke it enough, it's still usable but annoying. Is there a fee to return a damaged device? 

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Uliwooly
Expert

@stormy1

We can't answer that question, click on the link provided by @Thommo and contact your local Xperia care. 

stormy1
Visitor

Thank you. 

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Uliwooly
Expert

Anytime, keep us updated.