Dead smartwatch 2

[KhalidObaid]

My smartwatch 2 turned off and totally dead. I tried to charge it and no response. I tried all of the workarounds provided by Sony support and nothing worked. Updating the software didn't work because Windows doesn't recognize it.
Any idea or suggestion here?

[Rickard]

From what you are describing there's a problem with your SW2, not a problem with a driver missing in your computer. When you install Update Service is also installs the needed drivers. I haven't seen the driver as a separate download but i can't see how that would help in this case.

[Alex78]

I can't find SW2 in the SUS. What is the problem?

[_alexdon_]

Run SUS in compatibility mode with windows 7.

[Alex78]

Windows7  installed on my PC

I can't find SW2 in the device list

[_alexdon_]

sorry,smartwatch is not supported in SUS.It was told by a staff member.

[Alex78]

[_alexdon_]

http://talk.sonymobile.com/t5/Wireless-accessories/Smartwatch-2-NOT-listed-in-SUS-software/td-p/6263...

[Alex78]

Thank you!

But I have a problem. After update SmartWatch application on my phone, I see stucked progress bar on SW screen. I can power off SW by holding power button for 15-20 seconds. If I press button again, progress bar appears again. I afraid, my SW2 is dead. 

(Sorry for my English)

[_alexdon_]

http://userguide.sonymobile.com/referrer.php?region=global-en&product=smartwatch-2-sw2#!Resetting-yo...

Try to force shutdown.See if anything changes.

[Alex78]

Nothing changes. Turn on- progress bar- Force shutdown- turn on- progress bar-... infinitely