data roaming issue (Italy / Switzerland)

[peraviola]

Hi everyone

I have a Z3c (D5803 - android 5.1.1 - 23.4.A.1.232). I live in Italy and I have an Italian provider (Vodafone IT). Last Saturday I went in Switzerland for about 3 hours, so I decided to cut off data connection along with data roaming connection. After a couple of hours I entered Swiss territory I received an SMS from Vodafone IT telling me I had a data connection so (I have "smart passport" offer that provide me 50 mins of call, 50 SMS and 500Mb of internet for 3,00 €/day only if used) they charged me 3,00 €.

How could be possible? I used my phone only to take 3 or 4 pics, and no more! No calls, no SMS, nothing else...!

Any suggestion?

Alberto

[Jake-SonyXperia]

Hi peraviola,

Welcome to the community,

This does seem strange, the first thing I would suggest is speaking with the network carrier, they should be able to advise what actioned the payment, be it SMS, Internet, etc.

Let me know how you this goes.

[peraviola]

my carrier told me it was a GPRS connection (with Swisscom). These are the details:

     Tipologia          Destinazione              Numero              Data     OraDurata    Scatti        Costo €

Traffico Dati	GPRS Roaming	mobile.vodafone.it	10/10/2015 10:46:20	01:05:41	0,00000
Traffico Dati	GPRS Roaming	mobile.vodafone.it	10/10/2015 11:52:15	-	3,00000
Traffico Dati	GPRS Roaming	mobile.vodafone.it	10/10/2015 12:12:15	00:48:03	0,00000

here you can see 3 activity, the second one it results in a € 3,00 charge. They understood me and they refund me € 3,00. But I really want to understand how it's possible!

Same thing happened more than 3 months ago (I was in Scotland)

[peraviola]

any suggestion? solution? thanks...

[peraviola]

so? no support form Sony?

so disappointed! 

[matuziano]

Hello, same problem, I live in Italy near the border with France. My phone is Sony E4g code E 2003. Since one month, almost every time I cross the boarder, my company (Wind) send me a message and they charge me the costs of the daily option "Smart travel": 2,5 euros.

Settings are the same as usual: no roaming data connection allowed. "Location" was disabled. My company now refuse to refound, as they can see traffic data on my phone. They says they don't know why this happens:

It became something like a cross-border tax, anyone have the same problem?? Sony still not investigate it?

[matuziano]

Update: it seems, in both cases, this is a Gprs connection or 2G and my company definitly refuse to refound, as they told me this is a mobile phone issue related with setttings. They suggest me to speak with Sony assistance.