Cracked screen!

[Cfletch]

Have been told to download all photos and videos from the phone, before sending off to get the screen fixed. Was told that the phone would automatically download once plugged into a laptop/pc. The laptop keeps saying that there is no data on the phone?!? We cannot use/access the menu due to the screen being cracked. Advice needed please.

[Uliwooly]

The computer won't automatically download your data. If the screen still works you can use a USB OTG cable and connect a mouse

[Cfletch]

Thank you for your advice, but unfortunately the screen is cracked, so we can't even unlock the phone.

[Uliwooly]

@Cfletch

I understand, my suggestion was assuming that maybe the digitizer was cracked but not the LCD, with that said, if the phone had a pin lock/password/pattern lock you won't have access to the files on the internal storage

[hocus-pocus]

Hi ,

did you have any luck unlocking your phone , Im having the same problems .

amanda

[Unsatisfide]

My Sony z3 screen cracked by itself inside a protective case on charge overnight, never been dropped or damaged in anyway and they won't fix it under warranty and expect me to pay over £130 wat is going on??

[Uliwooly]

@Unsatisfide

I'm sorry to hear that but a phone can't crack on it's own, you can post pictures of your device, perhaps we can find the point of impact

[Unsatisfide]

Sony still has my device ask them for pictures they have yet to send me an engineers report or anything just a quotation!! The 2 days leading up the the Self Cracking Screen Z3 it was overheating so much it was almost burning my leg through my work trousers!! Hundreds of other people had the same problem.

[Unsatisfide]

Please feel free to type in (Sony z3 Screen crack by itself) into any internet search engine of your choice.

[Uliwooly]

@Unsatisfide

There's a lot of people who have replied to such post, just like if you search the same but with iphone, LG, samsung, etc. cracked screens its the number one repair on smartphones, of course its a lot easier for a user to say, oh my phone self cracked instead of saying I dropped the phone and it cracked, warranty wouldn't covered the later, unless you have damage protection insurance, with that said, you don't have to convince me or anyone, you can search the forum around and you will see when users have uploaded their pictures, you can see the point of impact. this is a user based forum, just stay in contact with your Local support