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cracked screen

thesasquatch
Visitor

cracked screen

Has anyone else had the issue with the Z3 screen getting a small nearly invisible hairline crack that's not been the reresult of accidental damage? I found my phone to have one after being on charge and in a case that protects the screen. Now nothing above the crack works so I'm wondering if this is covered by the warranty?
5 REPLIES 5
Thommo
Genius

You need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

ADRIAN_W7
Visitor

I tooked my phone to the cellphone company (telcel), and after 1 one day, they said i cracked the phone.

what pisses me off the most, is that they don't have a screen replacement.

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Uliwooly
Expert

@ADRIAN_W7 Sorry to hear that but do Contact your local Xperia Care (Mexico) 

Gujii
Visitor

The same has happened to me .. I'm sending mine back for repairs, however I still do not know if its covered under warranty either .. 😕

Even though it happended on its own ,, I just left it on the table and found it cracked but there was more than one :/:/:/ 

stockyvillage
Contributor

If the phone shows no sign of damage anywhere else Sony have repaired some of them under warranty