Hi there, I have major problem with my Xperia Z1.
Recently I had my screen self-cracked and the mobile provider from whom I got my phone they doesn’t want to accept my warranty. I have my phone in shock-proof case, protective glass and screen film.
They said they won’t accept the warranty because I must have dropped something on my phone. This is one of the problems, the other is that they said my phone would be no longer waterproof which really concerns me because this was one of the main reasons I bought this phone. I sent them an e-mail three days ago, still no answer, tried to call the support team the phone does not answer as well. I would like to complain about Sony customer support in Bulgaria. Sorry to say that but it’s a shame for them to use “Sony” for their name and to call themselves customer support team.
I really need help, please tell me what to do! I ret all over the Internet that in some countries Sony even changed the phones with cracked screen with new one. I don’t want new one for free just want to get mine fixed and my warranty accepted.
Looking forward your answer! I hope I’ll get one! Thank you!
