Join now - be part of our community!

Crack in display , phone is useless now

Tinoten
Visitor

Crack in display , phone is useless now

Hello,

First i want to say that i really love and enjoy sony's products for many years now.  I played and owned a ps 1, 2 and still play on the ps 3 and was thinking of buying a ps 4.

I had 2 sony mobile phones almost 20 years ago.  Both were good solid phones.   Then i switched  to nokia phones. My last phone was a nokia n8 wich i had for 4 years without any problems.  Now i thought:  it's time for a new phone why not go back to one of my favorite brands that i thrust a lot. 

So early may 2015 i bought a z3 compact.   I think it's a great phone, looks good, functions like it should. I'm very happy Winking_Face   

Then people start saying when i'm calling to them:  sorrry, didn't hear what you were saying.  When i  turn  my phone just a little away from my mouth they don't understand me.   Ok , no probs i thought, just keep in mind to keep it close.

Then when i'm calling on loudspeaker in my car, i can barely make out what people say and just have to quit the call.  My old n 8 did better.  So now i'm getting a bit Slightly_frowning_Face  .

Now a few days ago i take my phone out of my pocket and see that i have a little crack in the left upper corner of my front screen.  Lost use of the quick menu  and couldn't swipe in the upper part of my screen.  I'm thinking maybe i did something wrong.  I'll be xtra carefull now.  Today 8 of august 2015  a good 3 months after i bought  my z3 my front  screen cracked in such a way that i cannot use my screen anymore.  So my phone is death now.  

Sony  i thought better of you, i am really disappointed in the low quality phones  that you sell us.  

You should think a company with such a good name, could do better.

I was so happy with my new phone, i wanted it to last for a few years and then buy the next sony mobile.

Now i don't even want to get it fixed, i  think i will just buy a samsung s 5 mini or something like that. cheaper and more thrustworthy ( hope i'm writing this ok, i'm from belgium Slightly_smiling_Face  )

Really sorry to have to write this mail.   Hope you 've got a solution for everybody who feels like me.

Good luck Sony

1 REPLY 1
profile.country.GB.title
Uliwooly
Expert

@Tinoten

I'm sorry to hear that but you have to contact your local Xperia care to get it repaired

http://support.sonymobile.com/global-en/contactUs/