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Copy/paste ends up in crash

Panasync
Visitor

Copy/paste ends up in crash

Hi,
Suddenly the phone crashes the app (email or Chrome) when I long press for copy/paste function.
What could be the cause?
8 REPLIES 8
profile.country.GB.title
Uliwooly
Expert

Test the phone in >>> safe mode and report back 

Panasync
Visitor

In safe mode, copy in email app ok, copy in chrome shuts down chrome.
Started up in "normal" mode, copy ok in email app but not in Chrome.
So I guess it must be something with chrome?
Panasync
Visitor

Downloaded Chrome Beta, copy/paste working ok 👍
profile.country.GB.title
Uliwooly
Expert

you can always clear the app data, keep us updated. 

Panasync
Visitor

It only work for a short time.
Also cleared app data, then it also worked OK a couple if times..
Also have the same problem on my lenovo android pad, so it must be something with chrome...
Firefox Working fine.
Jonas
Master

Hi @Panasync I'm sorry to hear about this.

If it works fine with the Chrome beta it might be related to an update for the Chrome application. I would recommend that you uninstall updates for the Chrome application and see if you can copy/paste without Chrome shutting down. To do that go to Settings > Apps > Chrome > 3 dots > Uninstall updates.

Let me know how it goes! Slightly_smiling_Face

Panasync
Visitor

Logged in via Google account, so different username.. But still panasync ☺️

I uninstalled the updates, then it works fine. 

Until I update chrome, then the same problems again. 

Jonas
Master

Thanks for the update! Slightly_smiling_Face

Since it's related to an update to the Chrome application I would suggest that you leave your feedback regarding this to the developers of the application.

Open up the Chrome application and tap on the 3 dots in the top right corner > Help & feedback > Send feedback.

You can also send them an email.

Let me know if there is anything else I can help you with! Slightly_smiling_Face