connection failure email

[dude_steffen]

hello

the miro is my first smartphone. so maybe my question is simple to answer.

I have an email account and I give the informations to the mobilphone. when i have a wlan connection, the email account works. so i think i used the correct informations. but when there is no wlan and i want to check my mails with my mobilephone connection with my provider, i can get no connection to the server.

where do i have to look for a solution? is it the mobilephone? or only my provider?

with another mobilphone (no smartphone) i got a connection and i could receive my mails.

thanks for help

steffen

[Alexander1]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

First make sure that you have a working Internet connection in the phone.
You can download Internet and MMS settings for your phone by going to Setting > Xperia > Internet settings.
If you have a working Internet connection but still not able to connect to your E-mail server check that no Proxy server within your APN settings may be blocking this. You can check this by going to Settings > More (Wireless & networks) > Mobile networks > APN or Access Point Names > Your Internet APN. Check if any details are set for Proxy and Proxy port. If yes you can try to delete them (temporarily) and save the APN. Now check if you're able to connect or sync with your E-mail server.