Hello Everybody,
Just to share my bad experience with the sony support.
I have acquired a Sony Z1 Compact this year in February from a french telecom operator Sosh with one year of warranty Sosh If I stay with them, Or 2 years with Sony if I leave Sosh.
I have got an issue with my Z1 compact , it is impossible to have a normal communication with someone, all people with who I have a call , ask me every time to repeat myself.
So It was not possible to continue like that, a problem is probably coming from the micro.
Therefore, I have contacted the sosh support first who has taken my mobile and sent it to the Sony repairer (SBE) . And 2 weeks after , I have received it saying that after test, everything is ok, so nothing had been done to my mobile.
SO I have continued to use it with my "headset mic" but I was really not satisfied using it like that.
And with all personal issues, it was difficult for me to find a backup phone during the time it was at the repairer.
Then I have left Sosh, and I have sais my self. OK now, it should be ok because I will send my mobile directly through the SOny support and it will be repaired quickly and I was confident because it was SONY.
SO I have opened a case to the sony support, they took the mobile, sent it to the repairer, and again it came back with the same problem.
I was really upset, So I have said, ok I will explain my case by chat with someone from Sony.
I have asked a new mobile because it was the second time I received back my phone without being repaired.
He told me that He will escalate to the manager.
But I have not got any answer from him, even if I have explicitly asked to contact me and not to forget me.
So I have chosen to call them directly by phone, after having explained my issue to one from the Sony Support, they just advice me to send it again to the support , even if they have constated the problem , because they have difficulties to listen me because of the problem in their SONY Z1 compact Product.
Then I have understood that Sony is not serious.
Before I was viewing SOny as Apple or Samsung, but there is a big gap between them.
I am pretty sure that in future, I will buy another Sony Product.
Sorry for my english,
M AIT
