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Complaints procedure

TheNakedFlame
Visitor

Complaints procedure

Does anyone have details of how to make an official complaint to Sony regarding the un-usability of the Xperia S following their software updates? Mine is becomming more and more frustrating to use by the day, and the latest update has really screwed up wi-fi and data connections.

The response on this forum and facebook/twitter/google+ has been pretty poor in my opinion, and I would like to escalate my concerns asap as my service provider and retialler where I bought the phone have washed their hands of responsibility.

5 REPLIES 5
jdhutt
Visitor

have you tried the contact us link?

TheNakedFlame
Visitor

Yep, and got an automated email reply initially and then a pathetic response from someone who clearly didn't read my email properly. I was hoping for a contact higher up within Sony mobile so as to avoid the usual back and forth 'have you tried resetting your handset?' cr@p.

jdhutt
Visitor

just did a quick google for sony customer complaints and found this :

Sony Customer Relations
Sony Europe Limited
Jays Close
Viables
Basingstoke
RG22  4SB

Tel - 01932 816000

TheNakedFlame
Visitor

Dude, how did i miss this? I also googled it last week, but could only find contacts for Sony GB electrical, not including mobile. I'll give them a bell, cheers!

jdhutt
Visitor

no problem Winking_Face