Complain for services of service center and call center for services

[ankitMan]

hi,

   I submit my sony xperia z mobile in your pc support service center pune causes of ear speaker problem at 15 dec 2014. They told me in 7 days you got your phone after 7 days when i call him they told me 3 days more required after 3 days when i call him they told after submitting phone require max 15 days for that repaired after 15 days when i call him (service center and call center) they told me in this weekend 3-jan-2015  you got your phone that is our promise when i call him on weekend 3-dec-2015 they told us this our final promise you got your phone before 7 jan 2015. so today i call him they told me they require more time.

Is this type of service is provide by you. and also for estimate i call him then i know the charges is 1000 rs. i am not getting any call for estimation from service center as well as call center. and when ask him they behave very bad. i am now frustrated with that type of services. now i am going complaining against you in consumer forum i have all the call recording which i call to your service center and call center.

i want my phone today otherwise i complain in consumer forum today 7 pm.

my job no is:-  W114121503505

date of submitting:- 15-Dec-2014

place:-  Pune Maharastra india

[ppgsk17]

Service Centers here in Pune are of worst quality.

You should escalate this matter with Sony mobile support team and then decide if you want to go in consumer court or not.

Only because of the worst quality service centers I haven't fixed free filter for electrostatic noise in my XMP.

[100rabh]

Well what you need to do is .. ask the Sony india to escalate your case ...and ask them that you need to talk to a senior guy ....call them between 9am to 6pm ...and surely u will see some result

[srids]

it better put this case in CC and inform them in service center or some where else.

They do this often and probably for each and every phone. 

why they charge under warranty product?