Compatibility problem between SmartWatch and Samsung S3

[gargvishal]

I am able to use Sony Smart Watch with Sony Experia U. However, when I am using the same watch with Samsung Galaxy S3 I am getting very small display on the watch. The font size is very small and I cannot ready any text, especially in the messaging etc. I had raised this ticket earlier and I was told that S3 and Smartwatch are not compatible. Now I see that S3 is listed as fully compatible. I have updated the software and firmware of the phone and watch, still the problem persists.

Image of the applications screen:

Image showing "No events". The box is taking oly 1/4 of the screen not readable.

Image showing a text message. Hardly readable:

[Johan]

I will have to forward this to our developers to have them check it. Please share the following details.

Firmware version on phone, SmartWatch and application.

[gargvishal]

Thanks Johan. These images should give you the required info.

regards,

Vishal

[gargvishal]

HI Johan,

I hope you have recceived the required info. Any update?

regards,

Vishal

[Johan]

We were able to test this but not to replicate the problem unfortunately. So I don't have any answer to what might be causing this, since our options to investigate Samsungs software is limited,

What you can try is to reset/update both phone and SmartWatch to check if it makes any difference.

Keep me updated.

[anurag2403]

Hey johan.. i am facing the same issue...

tried the smart watch with samsung galaxy s3..

but the font size is too smal. not readable..

updated the watch as well as the cell phone.. but aint working.. plz help!

[gargvishal]

I have tried reset and update but no difference. Are you able to use this watch with SIII without any problems?

Vishal

[arun_george_198]

I also have the same issue Johan. I am using galaxy s2 . The font size is not readable.? Please help.

[Johan]

Tests have now been made on both Galaxy SII and SIII but we have not been able to replicate the issue you guys are experiencing.

I suggest that you try the following.

- Uninstall SmartConnect, any host app's and SmartWatch app's

- Run Update Service on the SmartWatch

- Download and install SmartConnect
- Pair your SmartWatch again and install your SmartWatch app's.

Let me know if this helps or not.

[arun_george_198]

Johan,Johan,

No that did not help for SII . I tried it and did not work. I am on ICS in Samsung SII(Official). Can you try on it and then replicate. Please resolve this as soon as possible . I love this product.

Thanks

-Arun