com.android error

[danshan1982]

hi!

i am syncing my outlook with the pohne having some 4,500 contacts.

when i use the phone app i recieve the following error process.com.android.phone has stopped.

i have a similiar error with contacts app.

i have cleared the chach of the app it worked for a while and the error came back.

what can i do??

thank you for any help.

[Alexander1]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

You could try to clear data for apps (not only cache). Go to settings > apps > phone/contacts > clear data. Restart your device and try again. 

[danshan1982]

hello.

i've tried this sollutin many times.

i have updated my phone with the latest firmware. 

ii've updated the phone application when the phone asked me to.

nothing seems to work!

[Alexander1]

I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the behavior persists in safe mode I advice you to repair the phone software using PC Companion: 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

[YW]

Hi,

i am having the same problem - already cleared cache and data; used SW repair and restored factory setttings... nothing helped!

Would appreciate any further advice