Hello,
I purchased my sony z3 with the extended protection plan. About a month ago, it stopped working. It keeps saying "No Service". I've tried all troubleshooting steps, including obtaining a new tested sim card, pc companion repair, and a factory reset. I called Sony to use my extended protection plan to order a replacement. It has been over 2 weeks, and they still haven't responded to me as to when I will be receiving a replacement. Everytime I call the agent says "Sorry, there are no updates, you just have to wait." This is ridiculous. They won't let me speak to a manager, they won't transfer me to any other departments. I just want an estimate as to when a phone is being shipped out to me. What is the point of buying the extended warranty if there is no one on the other end to handle the claim for you?
