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cannot update phone

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cannot update phone

Can anyone help - I am tring to update my sony ecricsson arc s phone as per the instructions on the pc companion but everytime I start this the phone turns itself off!!!!!

really annoying - can anyone help please.

Cheers

Dawn

2 REPLIES 2
FrontierGate
Contributor

At what stage in the process does the phone turns itself off?

Please give a detailed run-down of what happened.

Jake-SonyXperia
Champion

I suggest using the Update Service to perform this task if you are having issues with the PC Companion software.

Update Service:

http://www.sonymobile.com/global-en/tools/update-service/