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Cannot import pictures

silveryfeather2
Visitor

Cannot import pictures

When I connect my phone to my computer, my computer can sense it properly. However, when I click on the option 'import images' the message 'no new images found' is displayed despite my having taken pictures. I used to be able to import pictures no problem. I am not sure what I have done differently. My phone and sony pc companion are all up to date. 

1 REPLY 1
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_alexdon_
Expert

Try settings-xperia connectivity-USB connectivity-USB connection mode-MTP.

alexdon