Cannot hard reset Xperia Z

[silver_shoes]

I want to hard reset my Xperia Z, but when I got to the point when I just need to click "erase everything" it didn't do anything, I click it but nothing happened, it not doing anything. and I try to hold the volume up dan down button with power button, still not doing anything. Any clue how to reset this phone? thx

[_alexdon_]

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Christofer]

Hi @silver_shoes,

How strange. Could you try doing the same thing in safe mode?