Not applicable

Cannot be updated?

Not sure whether it happens to any other user of x10 or not.  Please give me advice if  you haven experienced this problem.

I bought the x10 last week and found out there's a huge battery life problem.  Thus I called SE customer service and they suggested me to do the update via SE website.  I downloaded the update and followed the instruction... unplug the battery for at least 5 sec and put it back, then put plug in the USB cable to my laptop and connect it to the x10.  But then it popped a msg ' cannot identify your phone, please disconnect and try again'.  I tried it for 7 times and it still has the same message.

Does anyone has the same problem?

1 REPLY 1
Not applicable

The exact wording are 'Product can not be identified.  Please disconnect and try again'

Please help