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Cannot be updated?

Not applicable

Cannot be updated?

Not sure whether it happens to any other user of x10 or not.  Please give me advice if  you haven experienced this problem.

I bought the x10 last week and found out there's a huge battery life problem.  Thus I called SE customer service and they suggested me to do the update via SE website.  I downloaded the update and followed the instruction... unplug the battery for at least 5 sec and put it back, then put plug in the USB cable to my laptop and connect it to the x10.  But then it popped a msg ' cannot identify your phone, please disconnect and try again'.  I tried it for 7 times and it still has the same message.

Does anyone has the same problem?

1 REPLY 1
Not applicable

The exact wording are 'Product can not be identified.  Please disconnect and try again'

Please help