Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

[LObwegeser007]

Hey,

I have a problem... I can't update my Sony Z3 Tablet to Android Lollipop... This is really nervy! I contacted the support twice and I got twice a message back that I should wait... So 4 monthes later... NOTHING!... OKAY. I really want to update to Android L... I think I got an prototype but I don't know... I can't see the IMEI only the IDID and the serial number... This is strange... I have the WIFI edition with 32 GB... modell number --> SGP612

I hope that someone has a solution for this problem...  

kind regards,

Lorenz

[Caiobrz]

Today (3 business day, see? lol) Support answered my E-mail on the subject and, as I expected after finding out the Japan issue, they said they "cannot help me" because the device was bought in other country and "can contain different configurations" (no, it can't, all Z3 are the same, only software and carrier changes), and thus they can't help me update my device ...

Well, they could AT LEAST tell me to flashboot, but I guess they don't want to be blamed if I do it wrong and brick my device .... Save the lords of the internet \o/

I don't blame them ... this difference between countries is pure useless burocracy and they have to protect themselves =x luckly flashbooting is so easy nowadays, specially with special xperia line flashboots around >.>

p.s.: another cool change in lollipop: the keyboard selection is on the bottom bar, no longer on the top bar, which is easier ... I switch keyboards a lot =p

[rumanuu76]

Hi Caiobrz, how can you tell which country your device was registered? I bought mine from eBay UK and have still not received my  5.0.2 update.

[Caiobrz]

I have no idea, I knew =p

Other than Japan there are a couple other countries still on 4.4.4. Also, if your device is a prototype (IMEI or IDID starts with 00) you can't update

[rumanuu76]

Cheers for that, at least I know it's not a prototype as the IDID starts with a 11.

It's annoying that I can't upgrade but not the end of the world I suppose. 

Anyone from Sony care to help??? 

[DamianD]

For me the same my IDID starts with 11. I bought my SGP612 (32Gbit) Wifi Only in Switzerland where I live. There was no update from 4.4.4 to Lolipop 5.0 or 5.1. I asked several times via email support, but there is a standard answer. The rollout takes time.... Now we are 5 months behind the rollout of Lolipop. I don't believe in this standard answer, because there was no 5.0 update for SGP612, but for SGP611 (16Gbit) it was available already in April. As we know that this is a Wifi only device without any network branding the rollout should come at the first wave. In my opinion we won't see any upgrades for unknown reasons for SGP612 for Swiss devices. I also checked the database from Xperifirm and it is clear that all countries had already a 5.0 update and almost all countries have the 5.1 updates which are available on the sony server for SGP612, but not for the Switzerland device.

[GodziFa]

I've exactly the same problem as you DamianD.

My SGP612 is still running Android 4.4.4 and I can't update it through OTA or PC Companion officially. I bought it in Switzerland, where I live too.

I'm very disapointed with SONY. I was thinking to buy 5 new SONY smartphones for my company but if they don't update their devices for Swiss customer, they can keep their marchandise.

Also, when I want to register my Tablet on the "My Support" from your website, it says that my IDID is not valid! Why!?!? (It starts with 11)

I expect some explications please.

[xavinux]

Hi @DamianD @GodziFa

I suggest you check this link:

http://talk.sonymobile.com/t5/FAQ/The-software-update-collection-topic/m-p/348066#U348066

I hope can be useful.

I'm at disposal for any question.

Best Regards,

[GodziFa]

@DamianD: do you have the "S/O" next the version number of the OS in the diagnostic menu?

Have a look on my topic: http://talk.sonymobile.com/t5/Xperia-Z3-Tablet-Compact/What-does-s-o-mean/m-p/1009736#U1009736

But I'm not totaly convinced by the responses. An official response would be great.

@xavinux: I can understand that manufacturers need some delay to deploy update of an OS. But in our case, we have almost 5 months late compared to version 5.0 and now SONY released the 5.1! Even on the Swiss webpage it says that version 5.1 is available: http://support.sonymobile.com/ch-fr/xperiaz3tabletcompactwifi/software/

But we still don't have any official update...

[reisal0]

Hi
Same problem with my Z3 Tablett Wifi 32 gb.
IDID 1100..,
Bought in Switzerland in february.
Send E-Mail to support...no answer.
Had a telephone conversation with someone from the help desk....no real answer...eg...standard answer... does not know when update will be sendout...
In my opinion, there is and will never be an update...
Told them my disapointment...