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Can't operate during call.

Asad890
Visitor

Can't operate during call.

This is happening after I updated to 4.3. I cannot touch any option (whether in settings or any conversation etc.) while I'm on a call and now this has started to annoy me.
After the update, the performance has also degraded. It runs slow and mostly, different applications freeze. Sometimes, the lock button doesn't unlock the phone. Please help me out.
19 REPLIES 19
Danial-mach1
Leader

Do you use apps like battery saver task killer or else?

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_alexdon_
Expert

Boot your phone into safe mode and see if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

alexdon
Asad890
Visitor

No, Danial.
And I'll try it, alexdon.

To be more specific, the back button and keyboard don't work during call.
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_alexdon_
Expert

Keep us updated about how it goes in safe mode.

alexdon
Asad890
Visitor

I tried using safe mode and this problem didn't occur. I now understand that there's any third party application involved but is there a way to find out which? Because I don't have useless apps installed but only social ones like whatsapp, instagram etc.
Danial-mach1
Leader

if you can list your apps here...

search for app that act like limiter or device admin

Asad890
Visitor

I'll mention the third party apps I know: 

Facebook.

NeoReader

Avast Mobile Security

Evernote

Hangouts*

OfficeSuite (pro)

Skype

Dailymotion

TrackID

Flashlight

Zedge

Kik

WhatsApp

Viber

Opera Mini

AppLock

BBM

Opera Beta

Instagram

Best Vines

Twitter

Photoshop Express

SMS Backup & Restore

HF Scientific Calculator

Torch Music

Moxier Pro*

SlideME Market

* = Not sure if they are third party apps.

Danial-mach1
Leader

avast mobile security..that must be it

hang out and moxier are preloaded apps...

moxier is for finding your phone orr delet all thing inside in case you lost it

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_alexdon_
Expert

I think it is either the antivirus or the app lock.
alexdon