Can't on

[Inga1985]

I buy a new Sony z2 two months back.today I used upto power fully gone.then I try to charge and it's not charging and phone even not on.i try to force restart even with red button.it s not working.i 100 percent sure it hasn't any physical damage.please some one help me

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Inga1985]

Thank you for your help.can you explain by steps.i have difficulties in follow your steps.please consider that now pc companion not recognising my phone.thanks

[_alexdon_]

First, make sure that you charge it for 2-3 hours at wall socket.

Then make sure the device is turned off.

Start PC companion, click on the blue writing and follow the steps.

When you are prompted, connect the device.

[Inga1985]

I tried now with your guidance .but pc companion not recognising.what I can do.please help me

[_alexdon_]

In this case,it would be wise to contact your Local support.

[Inga1985]

Thank you.i m in srilanka .how I can get local support?

[_alexdon_]

Just click on the blue writing and select your country.

[Inga1985]

No.i write to local support even.no reply

[_alexdon_]

That's unfortunate. Wait until next week.