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Chrislennon

His pls pls help me... My camera suddenly stop working.. Xperia ultra c5. I bought this last Dec.5 2015 only.. 3days ago ago camera suddenly stopped.. I tried clear cache data and even reset but still not working.. Pls I need your help asap because I will need this camera, my family will visit me here in Singapore on Feb.5 2016 so I really need camera for our gathering... Pls help... Thanks in advance

MarlonUk1

are you experiencing error when using the camera? can you a screenshot of the notice/warning?

perhaps you could try to perform a software repair http://talk.sonymobile.com/t5/FAQ/How-to-perform-a-software-repair/td-p/1061294/jump-to/first-unread...

Chrislennon

Camera error. Cannot connect to the camera. Those are the words pop whenever i try to use camera,

CameronT

Hi @Chrislennon,

Welcome to the community.

Please do try the software repair, but based on this:

@Chrislennon wrote:
Camera error. Cannot connect to the camera. Those are the words pop whenever i try to use camera,

It sounds like you might have to send the device in for a physical repair. If the software repair doesn't help, contact your local support team.

Chrislennon

Hi,
Is software repair same with the factory reset? Because last night i tried to reset, and yet still the same problem.. Is the physical repair included in my warranty?

Uliwooly

@Chrislennon

Not quite the same, PCC will redownload the software and install it.

Chrislennon

Was there any compatible alternative camera software for xperia ultra c??? Because i think if i will bring this for
physical repair maybe it will take few days? Because this phone on feb 5..