camera not working

[Lara]

Only front camera is working,with back camera all is black and when I try to take a photo it says camera app not responding or unknown mistake.I bought this phone around new year and already problems.My old sony walkman still works and it was bought 5 years ago!

[Sam]

Have you attempted an update/repair to potentially resolve this problem?

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     In PC Companion, under Support Zone and click Start.
3.     Under Phone Software Update, click Start.
4.     Click repair phone.
5.     Follow the on-screen instructions. 

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