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Camera Key issue T2 ultra

AlexSpacey101
Visitor

Camera Key issue T2 ultra

Hi everyone, I'm currently experiencing problems with the camera key on my phone. even when its locked the screen lights up and the camera comes on. it does it every 1-2 minutes. the key doesn't work anymore either. when i do click on the camera and press it, the icons around the screen disappear but it doesn't take a photo. I've updated the phone but still no luck. please can someone help, i cant do anything without it constantly opening the camera up Slightly_frowning_Face 

2 REPLIES 2
Phy
Legend
Legend

Go to settings, apps, all, camera, clear data, restart your Xperia T2 Ultra.
Thommo
Genius

This sounds like a hardware issue so you need to either return your device to the place of purchase or contact Xperia care to see if this can be repaired http://www.sonymobile.com/global-en/support/contact-us/