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Camera frozen problem Xperia z 5 premium

Gultekincangul
Visitor

Camera frozen problem Xperia z 5 premium

If ı take A Photo camera doçent Word and program frozen. I reboot myphone. Again same problem.
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3 REPLIES 3
Phy
Legend
Legend

Boot in Safe Mode and see if you experience the same problem.

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lollipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available
Phy
Legend
Legend

If you do, repair the phone with Sony Xperia Companion

Sony Xperia Companion
http://support.sonymobile.com/global-en/tools/xperia-companion/
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Uliwooly
Expert

@Gultekincangul

You could clear the app data > settings > apps > camera > clear data