Calls with Xperia performance

[SueRe]

Who can tell me, I please how to activate the phone screen when Im in a call. It always turns black and no matter what I can do It doesn't come on. So I'm not allow to use the dial pad to dial extension, or choose option to forward my calls to the right direction. Thanks

[_alexdon_]

Do you have a screen protector (glass) that might cover the sensor? It is very sensitive. Try to clean it up a bit.

[SueRe]

Yes I do. It happens since the first time. I tried all kind sets. The only way I can use the dial it is if I plug the headset and I have the phone in the play music. So the music stops, and the call comes up, but the screen still on. Otherwise, it doesn't work.

[Lord_viridis]

Try clearing the cache from the dialler application

[_alexdon_]

@SueRe also check in safe mode.

[SueRe]

OK. I'll thank you!

[SueRe]

Guys, thank you very much. It was all my lack of attention. I put the screen protector as soon as the phone arrived and I forgot completely to uncover the - sensor light - and since it is transparent, I didn't notice, and I wasn't aware of it anyway. Didn't read the manual. problem is fix.

[_alexdon_]

Great news @SueRe.