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calling issue

raptor-x
Visitor

calling issue

hi everyone, so i have a serious problem with my device,when i make or recieve a call,it works fine and the other guy hears me fine,but in my side i get some lags ,i hear like a (tick) sound effect then the other one voice starts to lag for a sec then works normally again and so on....,but i don't think it's speakers issue cuz they work great when i listen to music or watch a video,so what's that whould be??

i need an answer guys pls cuz i can't use it as a phone anymore ,mine is xperia z,i noticed this issue after too things :

1-when i dropped my phone (not so much hight) about 50 cm (my phone is covered by a case)

2-when i updated it to the new update (the last one)

but i can't decide which one is responsible,i mean i was on my way to update it via pc when it dropped:smileyhappy:, (maybe not both of them) so i need ur help guys.thx

one more thing, when i restored my stuff after backing up , call log,contacts and messages didn't get restored,don't know why

1 REPLY 1
Samuel1
Hero

Well, it might be either hard- or software related, it's hard for me to say.

First I'd recommend that you try to repair the software via PC Companion.

http://www.sonymobile.com/update

This to rule out software issues. If it doesn't help, you should send the phone in to a service center for repair instead.

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