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Caller cannot hear my voice

A_S
Visitor

Caller cannot hear my voice

I have had the Sony Xperia J for about four months now. It was working fine until last month, but recently when I receive calls, the other person is unable to hear me speak. The caller can only hear me when I put my phone on loudspeaker. In addition to this, the caller's voice clarity is also unclear. However, when I restart my phone and re-insert the battery, my voice can be heard on calls, but after some time it has the same problem. 

3 REPLIES 3
profile.country.RO.title
_alexdon_
Expert

You should perform a software repair to exclude any software issue:

http://www.sonymobile.com/gb/tools/pc-companion/

alexdon
A_S
Visitor

I did! But it doesn't work even then. Slightly_frowning_Face

profile.country.RO.title
_alexdon_
Expert

In this case,you should stop by your local sony service:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon