Call goes to speaker automatically

[DiegoQueiroz]

I know that this issue was reported before, but I need to inform that it is not solved (or we are dealing with a regression bug):

• http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Answered-call-goes-straight-to-loudspeaker/m-p/540505#M1...
• http://talk.sonymobile.com/t5/Xperia-SP/Call-goes-to-speaker-automatically/m-p/586891#M17397

I use Xperia Z2 (D6543) and sometimes when I answer a call, it goes straight to loudspeaker.

This problem does not happens often (so it is a pain to reproduce it), but is seems to happen when I receive a call while the phone is in standby for a long period (about 4 hours).

When that happens, the loudspeaker button does not display as selected, so to disable it I need to double hit the button to change the audio output (the first hit re-enables it, and the second disables it).

Currently, I am using Android 5.0.2 Lollipop, and Google Chrome 42.0.2311.111.

I did not try to disable Chrome yet, but I am afraid this is not an option for me. Instead of this, I would be glad if this issue became addressed by Sony developers again.

[Uliwooly]

Clear the app data on 

settings > apps > all > phone, smartconnect, chrome > restart the phone > check again. 

[DiegoQueiroz]

@uliwooly, I'll try your suggestion, but it will take some time to confirm if it works or not. But even if it works, I still think the problem should be addressed by Sony developers.

[Uliwooly]

I think it's an app acting up but keep us updated, this is what I would do 

1. repair the phone with PCC > do NOT install any aditional app for a day or two and see if you encounter the same problem

or 

2. boot on safe mode and use it for a day or so and see if you encounter the same issue. 

@DiegoQueiroz

[Uliwooly]

1.  

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

2. How to boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

@DiegoQueiroz