C5 ultra dual Hardware Video Playback Problem

[ch13]

Greetings!

I just bought my C5 ultra yesterday and then whenever I play video files and even in youtube it always has green and red artifacts. Even the stock video preview files plays like this. I already did factory reset and still got the problem. Can anyone help me with this problem? Thank you.

[Uliwooly]

@ch13

I can't see the picture, could you upload it to box or dropbox, etc and post the link here? 

[ch13]

Thanks for replying. Please check the link below.

http://i.imgur.com/SaWMuyH.jpg?1

[Uliwooly]

@ch13

Are the videos online videos or stored in your phone? 

[ch13]

It is stored in my phone. I already tried streaming on youtube and also different file types and everything is the same. And the worst part is I tried recording a video and to the result was the same, it is full of artifacts. The only way to view the videos clearly is to use MX Player on Software decoding, anyforms of hardware decoding fails. I dont know why, i had another phone and it can play all smoothly may it be HW or SW decoding.

[Uliwooly]

@ch13

Boot on safe mode and report back, also have you unlocked the bootloader? flashed the phone ? etc

[ch13]

The screenshot link I posted earlier is already in Safe Mode. I recently bought this and only have checked the video playback when i got home. I haven't unlocked the bootloader or flashed anything on it.

[Uliwooly]

@ch13

Repair the phone with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[ch13]

Sorry I forgot to mention that I already did a factory reset yesterday and PCC just 2 hours ago and still the green and red artifacts are still there.

[Uliwooly]

@ch13

Then you should contact your Local support, did the video playback ever worked?