C5 ultra camera button problem

[Noriel]

Hi. I bought this c5 ultra about a week ago and i noticed that the camera button below the volume button is not working. On my home screen i tried pressing it to activate the camera program but nothing happens. While trying the camera button it just turn on the flash and focus on a target but never captures an image. What can i do? Plz help. Thanks

[Qatrium]

The button has 2 levels of pressing, first (half press) it will focus, and second (full press) will capture the photo. You can go to Settings -> About phone -> Diagnostics -> Test -> and run a test on Camera button.

[Noriel]

Your reply was highly appreciated. I did what you instructed but the test failed for the camera button. Even how long i press the button it never captures a picture. But the flash is continuously illuminated.

[Qatrium]

This might suggest it's a hardware problem, but last this try to go into safe mode and check if the same problem persists.

[Russ29]

You just have to press it harder. Thought I have that issue but apparentlly I just didn't know I have to press it harder.