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[BUG REPORT] SmartWatch doesn't wake up while tapping on it

MSC3
Visitor

[BUG REPORT] SmartWatch doesn't wake up while tapping on it

After last update my Smartwatch doesn't waku up while tapping on it. I can wake it up only with button. This problem exists while screen of watch goes off on a any widget. When screen goes off while displaying a time - i can wake up by tapping on it.

It is severe problem, i think it drains battery.

14 REPLIES 14
alirez
Visitor

Hi. 

I have problem with my sony smart watch, it does not awake with double tap. what should i do?

Lolomumu
Visitor

Double tap work only if the clock was at top level when the watch go to sleep mode.

If the clock go to sleep when an appli or a widget is displayed the double tap don't work !

Please it's now urgent to correct this bug !

Thank for your help.

Sony-it
Visitor

Experienced tha same problem. Try double-tapping the screen with two fingers. I used my index and mid finger to do it, seems to work.

PeterBo
Visitor

I think this is an intended behaviour and it has to do with the ambient light that the light sensor gets.

When it is low light condition the double tap works, and when in good light conditions it stops working...

At least this is what my watch does..

So try the double tap in dark and then in good light

shadow60
Visitor

I just signed in to push this thread and to report: Yes, I also have this problem with my new bought SmartWatch (1). Neither of the here mentioned "solutions" solved the problem. So please Sony, release a new update.

For the records: The SW2 and my Acer E2 have a communication problem. Due to this I bought the SW1 (also used a LiveView till I bought the SW1). Without the problem mentioned above the SW1 is great.