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broken screen for no reason xperia z3 compact

halvor
Visitor

broken screen for no reason xperia z3 compact

Hi, Have had my sony xperia z3 compact for just over a year now. Today the screen had suddenly been broken just while it was in my pocket, and i didn,t even drop it or fall. Now The touch won,t work, even though the phone is still making notification noises etc. Rebooting did not help. I have heard of other with this problem on this phone, therefore I am positive that it is something wrong with the phone and not something i did. Is it anyway I could get a new phone for free, or will I have to buy another? ( that also means i would buy another brand if this is a common problem)

2 REPLIES 2
CameronT
Champion

Hi @halvor,

Welcome to the community.

Is your screen cracked?

If the touch screen is not working you can use a USB OTG and connect a mouse to control your phone with a cursor, but I advise against using a device if it is physically damaged, and recommend you contact your local support team to arrange a repair.

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Uliwooly
Expert

@halvor

The number one repair on smartphones are screen replacement, not just Sony but all brands, a screen can't crack on it's on, you can post a picture of the screen, perhaps someone can find the point of impact.