Brand new Xperia tipo does not switch on, no screen, red light blinking

[Infrared]

This is a christmas present for my daughter and a HUGE disappointment.

Brand new, out of the box Xperia Tipo, never used, not tampered with in any way, completely dead screen.

I have not dropped it or did anything with it, except immediately connecting it to be charged.

I have initially fully charged the battery, for hours, it does not help. The green LED is on, so it must be fully charged.

When I press the start button, the red LED flickers, but nothing happens.

I read somewhere on the forum that you can reset it by pressing both the volume-up and start button, nothing happens.

It has a valid sim card in that works perfectly well on another phone.

If I connect the phone to a PC, the PC recognises a new device, but I do not have a driver.

I then installed "Sony PC Companion" but it cannot connect to the phone.

Any help will be appreciated. The shop will be closed over Christmas so I cannot swap it or get help there for a while now.

thanks.

[um-xperia]

I have exactly the same problem with two new Xperia Tipo phones, the X-mas presents for my two daughters. It's really disappointing! Any help is appreciated. Thanks in advance.

[Uliwooly]

do this

connect your phone to the wall charger > press and hold: power & volume up for 10 seconds > let your phone charge for 1hr > after 1hr try to turn it back on

is Sony spying on users in this forum?

http://talk.sonymobile.com/thread/60197

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UNRELATED topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

ZXIiXQ..

[um-xperia]

uliwooly schrieb:

do this

connect your phone to the wall charger > press and hold: power & volume up for 10 seconds > let your phone charge for 1hr > after 1hr try to turn it back on

Done. No change.What else can be done?

[Infrared]

Hi UliWooly - Thanks for trying to help !!!

Unfortunately it does not work. Red light blinks for a short time while I switch it on but nothing else happens.

As a matter of interest, I have to unplug the charger to get the red light blinking during turn-on.

If I try to switch it on while still connected to the wall charger I do not get the red light blinking.

When I unpacked the phone I plugged it into the wall charger without battery. Then tried to switch it on.

When it did not switch on I realised that the battery was still in the box and then I put the battery in.

I wonder if this could have caused the problem? Although I would assume this is a likely mistake by new users so I would think the phone should be able to handle this.

regards

[Uliwooly]

how about if you do this

remove the battery > connect your phone to the wall charger > press and hold: power for 5 seconds > put back the battery press and hold power  & volume up for 10 seconds > let your phone charge for 1hr > after 1hr try to turn it back on

is Sony spying on users in this forum?

http://talk.sonymobile.com/thread/60197

Don't forget to mark the Correct Answers & Helpful Answers

UNRELATED topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

ZXIiXQ..

[um-xperia]

Hello UliWooly,

Thanks so far, but unfortunately your two hints didn't help. Is there anything else that can be done or shall I send back the phones to the supplier.

Regards

[BimBilator]

Hi

We had the same problem with ours this morning for we got for my daughter.

Not pleased at all.

It gives a green light off the wall charger, however its not actually charged!

Plugged it into my computer USB and no led, but after a minute or so got the red light for low battery.

Pushing the power button now brings the screen on with a charging symbol.

My theory is that the battery is so flat the wall charger doesn't have the umph to start the charging process off.

Will post again after a few hours with an update.

Merry Chrimbo!!

BimB

[Uliwooly]

you should send it back

[Infrared]

Hi Uli Wooly,

Thanks for your advice.

I tried everything you said but unfortunately it did not work, so I took it back to the shop I bought it from, ("D1ck Smith" in Australia) and they gave me a new one without any hassle. While in the shop I put the battery into the new one and it switched on. When I got home I charged it and it is working fine so far.

As a matter of interest I tested the battery of the phone that did not work and it read slightly over 3V.

It is a 3.7V battery so it should be higher. I wonder if it is not an issue. However, why did it indicate with a green light that the battery was charged though?

PS: "D1ck Smith" is a large shop in Australia, there is a filter that automatically sensors it because the first part is "dick".