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Boot problem!

thiagomatuo
Visitor

Boot problem!

I tried to update my Xperia ZL but it failed and now, when I try to turn it on, the SONY logo appears and the phone shut down and star to turn on again and repeat the process... I tried the repair in the Sony PC Company, but the same happens!

Please, help me!

14 REPLIES 14
sats
Visitor

i too have the same problem i have tried updating and resetting my phone but its of no use please notify me if u find a solution to this problem

shihstouch
Enthusiast

I think its brocken update try Repairing using Sony Update Service...

Repair / Update Service

Update your phone for optimum performance and get the latest enhancements. Regardless of whether you have the latest software, it’s a good routine to run the Update Service to improve software stability. Also, if you experience problems with your phone this may be solved by a software update.

http://www.sonymobile.com/gb/tools/update-service/

sats
Visitor

i have already tried updating the phone using sus but the problem still persists

shihstouch
Enthusiast

If the battery drained during update process, u need to charge minimum 30 mins using WALL CHARGER...

thiagomatuo
Visitor

I tried that too... and using the SONY PC Company but the problem persists... 

thiagomatuo
Visitor

so, now I charged the phone and with the adapter, qhen I try to turn on, the sony logo appears and the phone reset, but when I unplug the charger, the led blink 3 times and turn off. When I press the Power Button + the Reset (behind the cellphone) he blink 2 times and turn off. 

shihstouch
Enthusiast

Try Press and hold Power Button + Volume Up while plugging to charger...

shihstouch
Enthusiast

Also do a Restart Strictly follow the instructions...

Restart

Restart your phone to turn off all running applications and to free up memory. Remove the SIM and memory card cover. Press and hold down the OFF button using the tip of a pen or a similar object. After your device vibrates three times, release the button. Then restart your phone.

sats
Visitor

i tried to restart my phone as you said the xperia logo appeared but in a few seconds the phone has shut down and again the sony logo continues to appear what should i do now