bluetooth not working

[alanLaine]

Hi guys, this m2 pairs with speakers ok, and says media will use them, but sound does not get thru AND it does not stop coming out of phone as if taking no notice of the use bluetooth instruction. Any advice ease?

[SophiaW]

Hi alanLaine

Welcome to the Community! Since you're new please be sure that you have checked out our Discussion guidelines.

Have you tried clearing the data for Smart Connect?

Settings > Apps > scroll across to All > scroll down to SmartConnect > tap Clear data after tapping on SmartConnect.