My Sony Ericsson Xperia Ray (ST18i) has been having issues where if the screen goes blank it is hard to revive it. This normally should be solved by either pressing the screen or the home button but now randomly after a call when I take the headset from my ear the screen does not return and will not without a number of quick pushes of the on/off button. For example I have been embarrassed when I have left a message and I could not get the screen back to hang up. This is not a properly functioning phone. I contacted support and they suggested it was a software issue. My phones software was already up to date but dutifully I replaced the software as requested. This resulted me being in an even worse state with my apps and phone layout being in disarray and still the issue of the blank screen. I contacted support again and had the phone sent away for a week. Guess what, they just reinstalled the software and returned it. Well there has been no change. I am often on the phone and when I have finished the call I have to quickly struggle to find a way to revive the phone to hang up. If I have been using the web and put the phone down for long enough for the screen to go blank, then pick it up so after I cannot get the screen to return. You can see the back light is on but the screen remains black.
I must say I cannot recommend the support service. The first call I received showed promise. They suggested they would call back in 2 hours. Nup! I called a day later to tell them that the reinstall was not successful and I wanted it sent away to be fixed. The email said the service centre would email as soon as the phone was received and would keep me up to date. I had no such email contact without me having to chase. Yes it had been received and a technician was working on the issue. I received other emails with links that didn’t work etc.
The problem appears to be a common experience on the forums. I would have thought Sony would have taken more care in solving my issue.
Now my problem is that it is a hassle to get the screen to come on and randomly it is an embarrassment, but far less of a hassle than getting the phone sent away only to someone to do what I have already done and not solve the problem! This is probably what Sony are hoping the people with this issue do. Ignore it and eventually get a new phone.(Probably not a Sony)
My phone was great for more than a year and a half , now it is not functioning well as a phone or as an internet device. What can you suggest I do to get problem this fixed?
