Join now - be part of our community!

Battery Problem

MMLady
Visitor

Battery Problem

I bought a Sony Xperia M at the end of March this year, so it's not even 2 months old yet. But here is the problem, the charger doesn't work anymore and the battery drains really fast even when it's charging. My laptop doesn't recognize my phone. I have to use the charger of my other phone for it to work. Since yesterday I always get this message 'the connected power source isn't sufficient' and my phone battery is draining faster than it's charging even when there's no app open, mobile data is disabled, and wi-fi is tuned off. I don't know what to do, it's so frustrating. Please help. Slightly_frowning_Face 

4 REPLIES 4
profile.country.RO.title
_alexdon_
Expert

Use other charger to charge it to about 80% and try a repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

You could also buy a sony charger.

alexdon
samkkr
Visitor

try the above mentioned suggestion and keep us updated
MMLady
Visitor

I tried that, but my laptop didn't recognize my phone. I tried the other laptop, it didn't recognize it either. 

profile.country.RO.title
_alexdon_
Expert

You have to stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon