bad bluetooth connection with philips

[luca-ben]

After bluetooth pairing with my Philips Fidelio E5 (CSS7235Y/12) you can't hear music. The sound is so bad, you can't understood anything. You hear only scratching and static noises. It's the same with my xperia tab 2(lollipop 5.0.2) but not with the xperia z(kitkat 4.4.4) from my son and phones from other manufactures...

[SophiaW]

Hi luca-ben, welcome to the community!

Try clearing the data for SmartConnect on your device, just go into Settings > Apps > All > scroll down to SmartConnect and tap it > tap Clear data. You can also un-pair & re-pair the devices again to see if that helps, otherwise try contacting Philips to see whether they have any troubleshooting ideas. Keep us updated

[Hardbart]

Have the same problem here! Also with the z3 compact and fidellio e5. Did you solve the problem yet? Maybe the aptx codec is the problem? Either regular Bluetooth or nfc connect gives static noises...